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Putting Our Customers First

Providing end-to-end technical support for customers across the UK, Ireland and worldwide, Synectics is well-placed to meet the needs of any client.

The service we deliver is based on your requirements. We spend time understanding what you actually need and then match our service to your needs. We consider, budget, response and fix times, parts and labour. Our contracts are flexible in terms of what they cover; warranty, maintenance and audits worldwide.

Our global engineering team provides end-users, installers and integrators with technical service and support for software, hardware and integration issues online, by phone or on-site.

We currently have a team of UK engineers based across three regions, as well as a team based in Ireland, and on the ground in places globally such as Hong Kong - enabling us to meet our customers' requirements and deliver a quality customer service.

Global Support Portal
24/7 Access to Our Helpdesk

Synectics Helpdesk is an online portal providing customers with quick resolutions to technical queries. Available 24/7, the portal enables you to raise support tickets, submit repair requests, and access the latest technical information and documentation at the click of a button. We also have a dedicated Support Team who are on hand to offer advice, support and assistance.

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Local Telephone Support

Telephone support is available through all our Preston office:

Telephone: +44 (0) 1253 891 222

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Fax: +44 (0) 1253 891 221

Delivering Service Support

Our highly skilled teams of engineers ensure complex project requirements are met, and our solutions deliver optimum performance from day one. This includes installation supervision, site acceptance testing (SAT), and on-site engineering support.

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Maintenance Contracts

We pride ourselves in delivering excellent customer service. Our support Helpdesk is manned by qualified engineers 24/7. We also offer a wide range of maintenance contracts including priority access to online and telephone support, enhanced response times for support tickets, repairs and call requests, and scheduled preventative maintenance visits and system checks.

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Synectics Training Courses
Training Courses

Our Technical Support Team offers a range of training options covering all hardware and software products. This includes engineer training, basic maintenance and trouble-shooting, as well as advanced operator training. Courses can be delivered at Synectics’ dedicated training facilities, on site, or tailored to specific requirements.

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